I can't believe I'm already a quarter of the way through my longest position. How weird.
This week we have added in another two student trainees.
The interesting thing about training here is that they have it each day. There is a schedule that is sent at the last week of the month for the following month. Each day a new concept is reviewed and, generally, one of the front line employees is expected to show/remind everyone else how to do this. Then everyone signs a training record form and the concept is formally in your employee file.
Whenever someone or a group of people new people are brought into the area, everyone has a meeting to review the SOP, or standard operating procedure. It is usually about an hour and I don't go because they conduct it in Chinese.
The interesting thing about my training is I am only allowed to be trained by one of the supervisors since she has the best English skills. Because of this, she always promises to hold a training session for this or that at a later date in English for me. Slowly she is coming around to training me on different things. I get it though, it is tough to train something in your foreign language and I imagine I would have to wait until not only a slow day at the hotel, but a day that hasn't been so crazy that I can't concentrate enough to lead the training in my second language.
Many of the employees also attend other training programs throughout the month (at least once week), which is why I understand why it takes three people to run the training department. These sessions are also in Chinese, so I don't attend.
I think having a formal training program like this is awesome. Not only does it help to maintain better employees, but it helps to keep them at IHG by allowing a transfer of training they've already had since it is formalized. Think of it like getting badges for your brownie girl scout sash. Having a full record looks awesome and it's something to be proud of.
We also have an outing each month to a local restaurant, which connects the team more. The girls love it because I get to try Chinese food that is much better than our cafeteria food.
This week has also afforded me the opportunity to explain and teach English slang and it all started with a
"hey neeegar, what's UP?"
The formal spelling being "Hey, niggar, what's up?"
When Owen said this as I climbed on the elevator I almost though he was speaking Chinese for a second. I mean, there was no way this kid just called me a nigga'. I told him, that technically, I'm a cracka' and went on to explain the difference and to warn him to never call a black person "nigga'," and that is reserved only for them to say that to each other.
"Yes, Owen, it applies to 'bitch,' too."
The same night, the American came out in me as I mumbled a "that's what she said" at such a perfect opportunity that I forgot that, sadly, no one around was going to hand over a high-five for catching such a good one. My apologies, but my memory has eluded the specific comment one of my co-workers made.
Well, this meant I had to explain the concept of "that's what she said," but locker room talk of boys was beyond them, they really didn't understand it.
So, I gave up, feeling like an idiot for the first time ever for saying "That's what she said."
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